Anonymous
map-marker North Bergen, New Jersey

I NEED A KOA CATALOG 2024

I NEED YOU TO SEND TO ME A KOA 2024 KOA CATALOG GUIDE U.S. AND CANADA ANTONIO GRACIA P.O. BOX 5614 NORTH BERGEN, N.J. 07047 U.S.A.
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joseph m Yow

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Verified Reviewer
| map-marker Ridgeway, New York

Problem with owner KOA MEDINA NY. ROB KEISER

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Updated by user Oct 27, 2023

After getting in touch with koa corporate I was told that koa Medina is franchised as a private campground and basically the owner can do whatever he wants to do. All I can say is karma will prevail!!

Original review Sep 26, 2023
Rob Keiser camp owner was doing some electrical work for a site next to ours and unplugged my camper. We returned to our site about two weeks after to find that all of the food in our refrigerator (residential fridge) was rotten. When I asked Rob about it he responded with quote, you couldn't have lost much food , what are you going to do sue me then turned and walked away. No reguard whatsoever.
View full review
Loss:
$200
Pros:
  • Convenient location
Cons:
  • Koa medina owner and staff

Preferred solution: We had a permanent sit here for the past 12 years. We are leaving this year. Had enough of dealing with the terrible owner and just as terrible staff. So what do I want? All I can do is spread the word

User's recommendation: Don't deal with this KOA!! TERRIBLE PEOPLE

Gena H Iwo

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Verified Reviewer

Renewal

I renewed my membership the end of October at a campground. It doesnt show. It keeps saying that it is expiring in December. How can I make sure? My member number is Z52U7. I think the membership should be in my husbands name Frederick Heldreth.
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Preferred solution: My renewal info updated.

Mike K Mgu

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Verified Reviewer
| map-marker Garden City, Utah

Wrongfully terminated

Updated by user Jun 01, 2023

My complaint is about the managerial skills. Not the manner in which the KOA creates its guests.

Original review May 27, 2023
KOA
I am addressing the exact same issue my sister and former KOA employee addressed. I was wrongfully fired.
The UI adjudication representative Julie A.

(208) 332-**** ext 3288, and said she called to tell Me that Joanne Cates had told her that I called her (or she called me) on the 2nd of May to say I would not be back on the 5th of May for work. And this is why she chose to fire me. This is an absolute lie. This is cause for reinstatement of my job at Bear Lake KOA and the removal of the current Manager Joanne Cates.

She has proven on many times that she is not capable of managing or even honestly communicating with people. Her best interest is not with the KOA. She has stated she doesnt care how it should be done you will do it this way on more than one maintenance project.
I feel the manner in which I was fired, phone call from the Assistant Manager, Sean Allred to my sister not to me was unprofessional, disrespectful and and simply the way Joanne Cates works. I believe, as other employees believe she is bi-polar.

I believe she was told by another employee that I packed my things up and that employee felt I wasnt coming back. Joanne is the type of personality that does not allow for her to have anyone tell her they wont return. And she acted impulsively and fired me and my sister instead of verifying it herself.
I was wrongly fired. Joanne has lied on numerous occasion about many issues and it has effected me personally and financially.
I feel that KOA Corporate should look into the management practices of Joanne Cates.

I feel I should be compensated for this wrongful firing and the rent I paid for last season as was promised upon hiring of 2022.
If you need proof actual records from ATT not altered printed copy of phone records that there was no phone call to me or from me I can provide them. As well I will give permission for you to get them from ATT directly.
KOA has a manager that is not representing their core values. She is a liar. And on that basis alone she should be fired.
I know other employees will attest to her unfocused and irrational management.

I have points of contact for 3 previous employees that quit during an all employee meeting because Joanne was and had previously lied about procedures. Then she didnt support the employee when faced by a guest.
I have applied at 3 different KOAs since being fired. I havent even heard back from one of them. I am of course thinking Joanne has managed to see to it that I or my sister will not work for KOA again.

I am in the process of trying to get unemployment and Joanne is trying to prevent this from happening. She has caused me great financial despair as well as emotional. Until today the 26th of May I had no idea why Joanne had Sean call my sister and tell her we feel it is best you 2 do not return. If a phone call had been made by me or to me prior to my departure about me not returning for work on Friday, why didnt she fire me at that time?

Why did she fire my sister? As you can see clearly Joanne is a manipulator of facts and of people/employees.
I feel she should be fired immediately and I and my sister should be reinstated in our positions. As well as pay lost to be paid and last years rent reimbursed.
I was was offered and accepted the Operations Manager position for the 2024 Season at $20.00 an hour. At that time she said she input me into the system as a full time vested employee.

Meaning I would now be eligible for paid time off, insurance and other company benefits. She said I would complete the season at Bear Lake then go to another KOA for the Winter and return to Bear Lake in Spring 2024.
I received a welcome packet from Randy Howell, asst VP Risk Mgt. & Analysis in regard to my KOA profit sharing. If she did not make these promises to me then what generated this profit sharing package to come to me?
I was never counseled or talked to about any communication problems or work deficiencies.

Just the opposite.

I was constantly praised in person and amongst the other employees presence.
You may contact me for further information. I look forward to hear how this will be resolved.
Mike Kemp
(208) 353-****
mj1964kemp@***.com
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Pros:
  • Safe and hap
  • Good business plan to ensure guests are comfortable
Cons:
  • Need for solid employees is difficult to fill

Preferred solution: Reinstatement Firing of Joanne Cates Pay for last season rent Pay for this season rent Pay for wages lost due to wrongful termination.

User's recommendation: Do not let managers take advantage of you because you are a “summer hire”.

Michael M Raw
map-marker Russell, Missouri

Lake of the Ozark bad experience

We arrived at the KOA the lady was someplace else was not very helpful she was in such a hurry cuz she needed to close the KOA and take her children home went up to get ice cream ice cream machines someone unplugged it roads are so bad water leaked everywhere the cable for the internet was so short we could use it it was not worth what we paid
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Pros:
  • We stay a lot in the koa campground in tucson arizona normally they are wonderful
Cons:
  • Not worth the money

Preferred solution: Price reduction

User's recommendation: This is that unmaintained campsite

Alyssa B Rtw

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Verified Reviewer
| map-marker Mckean Township, Pennsylvania

Awful experience

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This company cares nothing for customer service, be forewarned

The way we were treated at one of their locations, was absolutely sickening, we were kicked out talking too loud past 11 around a campfire (we weren't) without our money being refunded back for the rest of our stay

The owners are very rude, and condescending (the way they spoke to my husbands mother earlier that day was very nasty and hostile, to the point where she was afraid to bring up an issue with the hairdryer because she thought she would get screamed at by the owner)

Looked online, and apparently there are plenty of issues with this particular campsite, but notified corporate anyway, and was told they cannot do anything about a refund, or even a credit towards a different location to provide customer service to, otherwise was a very poor experience

Considering the multiple poor reviews, that also said they would be writing into corporate with nothing being done, because obviously we fell into this issue that 30+ other people had experienced, corporate is likely not to do anything about this location (probably not even a slap on the wrist)

Its very sad to see how little they care about customer service -we will not be staying with KOA anymore, moving onto the future, and would advise everyone else to think twice before giving them your business, as we now have lost about $600

View full review
Loss:
$600
Pros:
  • Nice campground
Cons:
  • Bullying
  • Awful ownership
  • Harassment

Preferred solution: Full refund

User's recommendation: Think twice and stay away

1 comment
Alyssa B Rtw

Update: company has said "they will review internally" and "unfortunately there is nothing they can do". Considering there have been reviews just like my experience since the beginning of 2022, nothing will be done about this location and they will continue to con people out of their hard earned money they paid...please do not be fooled into this trap

Christopher1979

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Verified Reviewer
| map-marker Grand Island, New York

Was charged a clean deposit for my legally registered service dog when I stayed 4th of jj

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Went with my Service Dog Sam to the koa in grand island, New York for 4th of July. They illegally charged me a cleaning deposit for my Registered service dog Sam even after informing the counter clerk my dog was not a pet he was a working dog, and I was charged 10 dollars a day for the 3 days I stayed in cabin 28. Last time I stay there too. I'd advise all with service animals, This is not the place for our working dogs.f
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Loss:
$30
Pros:
  • It was nice

Preferred solution: Full refund

User's recommendation: Better to stay at motel 6.

Billie P Xmk
map-marker Williamsfield, Ohio

Booking fee returned

Canceled KOA ANDOVER because the campground was not in good order. Their pool was green and the grass was very high. My husband fell in pet area due to the high grass. We rebooked Chautauqua NY KOA.
View full review
Loss:
$10
Pros:
  • Activities for kids
Cons:
  • Poor grass care

Preferred solution: Full refund

User's recommendation: Good luck

Anonymous
map-marker Sioux City, Iowa

K.O.A. Rapid city

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If your in to a really bad after school special check it out !!! It is this person,s openion you should stay in a wal mart parking lot.
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User's recommendation: Stay away until thay clean up there act..Make K.O.A. take notice.

Jean Irs
map-marker Marathon, Florida

Difficulty using account

Young lady awesome Clapping She was very kind, relaxed and demonstrated patience with me. I returned making our reservations without any difficulties. Thanks
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Sacara n

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Verified Reviewer

Poor customer service

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A front desk staff informed me that I could check in without an ID since I lost it. The staff member assured me that I could make a reservation. I happily made a reservation and packed. Upon arrival I was refused check in. I informed the manager what I was told & he said: My employees would never do that. He made me feel like I was lying. The manager Ramon said that we also couldn't check in because we arrived in a Lyft. No where on their website does it state this policy. Complete waste of time. Rude Manager.
View full review
Loss:
$137

Preferred solution: Apology

Jesse H Qpy
map-marker Apache Junction, Arizona

Rate increase

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We have been staying here at apache junction sonce Jan. Had to do crazy moves for crazy amounts of money, now they are saying we have to move the 20th for their maintainance, and have to pay a daily rate for the last month. If you dont have monthly sites your site then become ambideçstrious. So we should still have a monthly rate.
View full review
Loss:
$700
Pros:
  • Amenities
Cons:
  • Jacuzzi closes at 9pm
  • Price

Preferred solution: Price reduction

User's recommendation: Leave soon

Ellen S Vfo

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Verified Reviewer
| map-marker Leitchfield, Kentucky

Complaint - Nashville RV Resort recently purchased by KOA

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We stopped in to get an RV spot. They charged us $15 for an early check-in, and it wasnt busy.

That was our first clue. At the same time we reserved a cabin for the next 10 days. When we got ready to move to the cabin, the check out time was 11 AM, and the cabin check-in was 3 PM, They would not let us go from the RV to the cabin prior to that time. That was our second clue.

They wanted us to leave and come back. But the cabin was only steps away from the RV trailer - which meant we would be taking valuable time to come back and reset up everything, plus, dragging our camper around the entire day in busy traffic. My husband got into a dispute with the desk lady. She said Im done with you.

He was livid. So, we asked to speak to the manager. He did not solve the problem, nor offer a solution that was acceptable. He basically just blamed it on KOA rules (as they had just been purchased by KOA).

We were super disappointed and left out to dry! Whatever happened to common senseMore

Date of stay: February 2023

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User's recommendation: Do not stay here

1 comment
Guest

1. You paid to stay in the RV site until 11am, not 3pm.

You could have paid an extra day and stayed comfortably until the cabin check in at 3pm. You chose not to take responsibility for your known 4 hour gap. 2. You chose to check in early, and chose to not decline the early arrival fee $15 and leave until the posted check in time.

3. You knew the cabin check in was 3pm. But you tried to get in early, again for free.

4. The ones who need to 'get a clue' are you.

Godfrey Xim
map-marker Charlotte, North Carolina

Problems at a koa campground

First of all I came and paid for a week on Tuesday but never came to the campground until Saturday evening..the next Tuesday I had to pay for another week..the day I came in I explained that I had lost my home in a fire and was trying to rebuild and that I had a enclosed trailer and would be bringing it to my site from time to time...the third Tues I had family drive 4 hours to help me on my home..I left the campground around 830am and nobody in office..I didn't get back that evening until 830pm at the time I called the office but no answer..I left messages and told the office I would bring the money up there or first thing in the morning..well their mornings are different hours so when I did get up there to pay I was told I could pay until Friday but had to leave cause a bad review had been posted about me blocking the road..I did have my trailer loading tools but didn't have no one blocked...then I was told the owner saw the post and wanted me to leave...first I have searched all reviews and haven't saw the post..second if they wanted me to leave why take my money until Friday..and 3rd I didn't stay but 2 days out of 7 the first week then paid almost as much for the days from Tuesday until Friday as I did all week...I think I deserve a explanation and some money back for the first week...and if I'm barely on the grass loading my trailer and I have pics of othe vehicles parked completely on the grass and have been parked in the road with beer cans everywhere...I'm disabled and have ms...and I explained my situation and now I'm asked to leave cause of a reviews that doesn't exist..come on. I think I'm owed a explanation better than I was given and some money back if I have to leave...I have already showed the pics and reviews to my good friend and he's on my side also but asked me to try and talk to someone higher up...please explain this to me and why I payed for a week and only stayed 2 days

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1 comment
Abdul S Dbv

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Anonymous
map-marker Austin, Texas

Can’t log on

I tried to log on but you have methods to reset password but I couldnt remember my user name. Now I reset my password but my user name is wrong. I finally found my user name but now I cant set my old user name withmy current password. Your website doesnt help me here but Im sick of trying to get into my account. It could be a bit more user friendly in this day and age. Please let me know how to reset both password and user name at the same time. Thanks
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User's recommendation: I don’t know what to say because what they told me to do wasn’t and isn’t working. But they did respond.

Jesse H Qpy

Price increase

They are doing maintainenece and maming monthly customers pay daily rates because they no longer have monthly sites. Not our fault... We should still pay monthly if you move us. This is your craps not ours.
View full review
Loss:
$700

Preferred solution: Price reduction

User's recommendation: Duck koa

About

Summary

Kampgrounds Of America is an organization of campgrounds uniting more than 475 campgrounds and over 60,000 sites, KOA is the largest group of affiliated campgrounds on the continent. In KOA you get: clean, comfortable well-regulated camping, from Wi-Fi and cable to fire rings and food service and all this for affordable price. KOA includes three main branches: Scout Program, Care Camps (for children with cancer - the official charity of the KOA Owner's Association) and Work Camps. KOA was settled in far 1962 in Billings, Montana, by businessman Dave Drum. KOA has accommodations for campers of every style and preference: Cabins & Deluxe Cabins, RV Sites, Tent Sites, Unique Accommodations.

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